Before Your UTR Event
Q: How and when can I create a draw?
A: After registration has closed, you can create your draws by scrolling to the top of your event page and clicking the Create Draws button:
Once you're on the Draws page, move your cursor to the left side of the screen and hover over the draws tab. Then, clickto add a draw:
For more information on creating draws, click here.
Q: Why do some players have multiple player profiles?
A: Players can end up with more than one profile for various reasons (e.g., not properly activating their profile during sign-up, creating multiple accounts, etc.). If you notice duplicate player profiles please contact our support team here and we can easily merge to show all their results in one central profile. You can learn more about properly activating a player profile during sign-up here, and we encourage you to share these instructions with your players.
Q: Why does a parent or guardian's name appear on my players list, but when I click the name it goes to the child’s player profile?
A: Sometimes a parent or guardian has activated a child's profile in his or her own name. To fix this, please have the parent/guardian create a new account (with another email address) using the child's information instead of their own. Then, have them contact our support team here to let us know which of the two profiles should be assigned to the child. They can also let us know which club they would like to be added to as members. Support can make the switch and ensure that the event registration is assigned to the correct player and that both are added as members to your club.
Q: How do I get contact information for registered players?
A: From your event page, you can download your player list as a spreadsheet, which includes their contact information, UTRs, as well as the answers to any additional questions you asked during registration. To download this list, scroll to the top of your event page and click Export Players:
From this spreadsheet, you can copy the players' emails to send them updates on the event as needed. (For example, you may wish to notify them when draws have been posted.) You can view detailed instructions on how to successfully export your player list here.
Q: I need to refund a player. What do I do?
A: On the event homepage, click on the players tab in the middle of the page. Click the More Button (the three dots) that appear next to the player's name in the players tab. You'll then be prompted to either Withdraw or Refund the player:
If you select Withdraw you'll have the option to select refund as well so that you can Withdraw and Refund them:
For a detailed step-by-step guide on withdrawing and refunding, click here.
During Your UTR Event
Q: How do I add a player to an additional draw?
A: You can add a player to an additional draw by moving your cursor to the left side of the screen and hovering over the draws tab, scrolling to the bottom and selecting All Players. There you can search for a player’s name to select, and then click Add To... on the top right of the page. Next, select the draw you would like to enter them in. For complete instructions on how to create your draws click here.
Q: A player showed up to my event that didn’t register, what do I do?
A: If you want to add a player to your event after your event registration has closed, you will first need to re-open registration. (For a step-by-step guide to re-opening registration click here). Then tell the player to log into their MyUTR.com account, navigate to the event page and register. Once the player has done this, close registration and then move them into draws.
Q: Someone withdrew from the event and I want to add an alternate. What do I do?
A: If registration is already closed, you’ll need to re-open registration. (For a step-by-step guide to re-opening registration, click here.) Tell the alternate player to log into their MyUTR.com account, navigate to the event page and register. Once the player has done this, close registration and then move them into draws.
Q: How do I comp an entry fee?
A: If you would like to offer a player a complimentary entry fee they will need to first log into their MyUTR.com account and then navigate to the event page and register. After they have registered, you will need to refund their entry fee. On the event homepage, click on the players tab in the middle of the page. Click theMore Button (the three dots) that appear next to the players name in the players tab. You'll then be prompted to either Withdraw or Refund the player, click Refund entry fees and this will refund the player without withdrawing them from the event:
Q: How do I switch someone's doubles partner to another player?
A: To switch doubles partners, go to the draw that you need to change. First, remove the current team from all matches they are scheduled in. Once removed from the matches, select their team on the Not Placed List and choose Split Team in the above black bar:
Once the team is split, select the two players who will now be a team from the Available List and click Create Team in the black bar. Once the team has been created, add them to the matches by clicking on Select A Team for each match, typing in part of a team players' name if necessary to filter, and then selecting the desired team from the dropdown list:
For more details on how to manage doubles pairings click here.
After Your UTR Event
Q: I need to alter scores that I already submitted. What do I do?
A: To edit a score, go to your Draws view, pull up the match you'd like to edit, then click on the More Button (three dots below the score) and select Edit Score. This will take you back to the score entry view where you can make your changes. To delete a score, click on the More Button (three dots below the score) and select Clear Score. (Note: if you edit or clear a score, you may also need to change or clear the player in their next round.)
For more information on how to post scores click here.
For additional information on UTR Events for Organizers, click here.