Top 10 Questions

Q: Where do the scores on MyUTR.com come from?

A: UTR takes in scores from a wide variety of sources - local and international organizations, colleges, and through UTR Powered Events. For a complete list, click HERE.

Q: I'm a parent - how do I use UTR with my kids?

A: UTR is built around the player profile - the webpage that shows a player history, their picture, their preferences etc. These player profiles are claimed by a user who can customize and manage their player profile. Each player requires their own account at MyUTR.com, so a family with three tennis-loving kids would have at least three separate accounts. Free email addresses to create accounts can be made at sites like gmail.com, hotmail.com. This is especially important for players participating in UTR Events, as the player profile is what's used to register them for their tournament.

Q: What's a UTR Event?

A: UTR Events are tennis events that count for UTR. They're run by independent tournament directors across the globe using our event system that encourages true level-based play. You can find a full list of UTR Events at MyUTR.com/events

Q: How long does it take for my recent results to hit my profile?

A: It takes roughly 7 days for your recent results to show up on your player profile from the time the results are posted online. Here's an example - you played on Saturday, the tournament director posts the results for your league online on Monday, you'll see a change in your UTR on on the following Monday or Tuesday. UTR Event results post to your profile immediately upon the tournament director entering them.

Q: I see two of my name in the search - it looks like I have duplicate player profiles. What do I do?

A: Click HEREĀ to get this information over to our support team and we'll work with you to get your profiles merged.

Q: I'm a High School coach and I'd like to add my team and upload their scores, help!

A: Easy - Click HERE to submit your information to get access to our High School coach system.

Q: When I created my player profile, I think I selected the wrong starting UTR. I'm good but not a 14! How do I adjust this?

A: If the "Adjust Your UTR" link is gone from your dashboard, no worries! Once you receive some results your UTR will automatically adjust to accurately display your level of skill. Other tennis players will be able to see your skill as a UTR-P (Projected) and not mistake you for a full on pro.

Q: How do I run a UTR Event?

A: Easy! Head to MyUTR.com/events and fill out the application form, we'll get right back to you with next steps!

Q: My rating seems to be going up and down and I'm not sure why, what's up?

A: The UTR algorithm is very complex, but we have a full support section dedicated to giving you insight. Click HERE to view it.

Q: One of the scores on my profile is wrong. What do I do?

A: Oh no! We're happy to fix this right away. Click HERE to submit a request for a score correction.



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