Why don't some of my matches count towards my UTR?

On your player profile, you may see matches that do not have a tennis ball next to them, even though they're less than 12 months/30 matches old. Why?

The algorithm excludes matches in which:

  • A player withdraws before the match starts
  • The match starts but neither player wins at least four games (due to a withdrawal/retirement)
  • There is a UTR difference of more than 2.50 and the higher-rated player wins as expected. These excluded matches still show up on the player profile but are not used in the rating calculation.

Looking for more info? You can view the complete summary of our algorithm, HERE.


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