Having Trouble Logging in?


Are you having trouble logging in or need to reset your password? 

If you need to reset your password:

You can reset your password on our site by clicking here and then entering your email address for your account. Make sure this is the email address you used to sign up for UTR, otherwise you won't receive an email resetting your password. Once you have received the email to reset your password, please click the link in the email. You will then be directed to the page where you can change your password. 

Pro Tip: If you don't see the password reset email in your email inbox, be sure to check the Spam/Junk folder - depending upon your email settings, it could automatically filter there.

If you do not have access to your email, please reach out to us by clicking here.

If you are having trouble logging in: 

This can often be a browser-based roadblock. No worries, though, we have some quick troubleshooting steps! As a first step, trying to clear your browser cookies should solve the issue. It's a little different per browser, but we've linked instructions on how to do this for the most common browsers below:

If you're still running into a roadblock, please let us know by clicking here! Things like what browser you're using, what web address you're going to, name, and the email address used are some extra helpful bits that will enable us to help solve your issue even quicker.


Want more information about other general questions?

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