How to reset my password or having trouble logging in?

If you need to reset your password:

You can reset your password on our site by clicking here and entering in the email address you've set for your account. Make sure it's the email address you used to sign up for UTR. Once you have gotten the email to reset password, please log back into UTR. Next, click the top right green icon to access the main menu. You will then click 'Account' and you can change your password from the temporary one to one of your choosing. 

If you do not have access to your email to receive the reset password email, please reach out to us. We can give you a temporary password to go in as well. 

If you are having trouble logging in: 

Try clearing browser cookies should solve the issue. It's a little different per browser, but we've linked instructions on how to do this for the most common browsers. Just takes a second, promise!

Google Chrome

Safari

Internet Explorer

Mozilla Firefox

If you're still running into a roadblock, please let us know! Things like what browser you're using, what web address you're going to, name and email address are some extra helpful bits that will enable us to help solve your issue even quicker.


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.