Frequently Asked Questions about UTR Events (For Event Organizers)

Pre-event


Q: How and when can I create a draw?

A: After registration has closed, you can create your draws by scrolling to the top of your event page and click the “Edit > Create Draws.” Then, move your cursor to the left side of the screen and hover over the draws tab, click (.+) to add draw. For more information on creating draws:

Q: Why do I have two player profiles?

A: It’s possible that players could end up with more than one profile. Contact our support team (support@myutr.com), and we can easily merge their profiles to show all their results in one place.


Q: How do I get contact information of the registered players?

A: From your event page, you are also able to download your player list. This list includes their contact information, UTR information, as well as any addition questions you asked upon player registration. To download this list, scroll to the top of the event page and click the three dots next to Edit and click “Export Players.” You may also want to use this list to contact your players. You can copy and paste the players emails into an email to send them updates on the event if needed. For example, to notify them once the draws have been posted.


Q: I need to refund a player. What do I do?

A: On the event homepage, click on the players tab in the middle of the page. Click the name of the player that needs to be refunded. Carefully select whether to withdraw, refund, or both.


During the Event


Q: How do I add a player to an additional draw?

A: You can add a player to an additional draw by moving your cursor to the left side of the screen and hovering over the draws tab, scroll to the bottom and select “all players.” There you can search for a player’s name to select, then click “add to” on the top right of the page. Next, select the draw you would like to enter them in.


Q: A player showed up to my event that didn’t register, what do I do?

A: If you want to add them, re-open registration, tell the players to go to the event page and register, close registration once they’ve registered and then move them into draws.


Q: Someone withdrew from the event and I want to add an alternate. What do I do?

A: If registration is already closed, you’ll need to re-open registration. Tell the player to go to the event page and register; then close registration again once they have registered. If you would like to offer them a free entry, after they have registered, you can refund them by going to the “Players tab” in the middle of the Event page. Click the name of the player that needs to be refunded. Carefully select whether to withdraw, refund, or both.


Q: How do I switch someone's doubles partner to another player?

A: Go to the draw that you need to change. First, remove the current team from all matches they are scheduled in. Once removed from the matches, select their team on the “not placed list” and choose “split team” in the above black bar. Once the team is split, select the two players who will now be a team from the “available list” and click “create team” in the black bar. Once the team has been created, add them to the matches by clicking on “select a player” for each match and type in their name. Save.


Post-event FAQs


Q: I need to alter scores that I already submitted. What do I do?

A: To edit a score click on the three dots below the score on the draws page and click on "Edit Score." This will take you back to the score entry page where you can make the necessary changes to the score. To delete a score click on the three dots below the score on the draw and click on "Clear Score." Note, if you edit or clear a score, you may also need to change or clear the player in their next round.


For more information on Posting Scores.

For Player support, please contact:

Success@myutr.com or submit a question here 

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