Before Your UTR Event
Q: How and when can I create a draw?
A: After registration has closed, you can create your draws by scrolling to the top of your event page and click the Edit Draws button. Then, move your cursor to the left side of the screen and hover over the draws tab, click (.+) to add draw. For more information on creating draw formats:
Q: Why do players have multiple player profiles?
A: It’s possible that players could end up with more than one profile due to not properly claiming their profile or by creating multiple accounts. If you notice duplicate player profiles please contact our support team here and we can easily merge player profiles to show all their results in one central profile. You can learn more about properly claiming a player profile and share the instructions with your players here.
Q: How do I get contact information of the registered players?
A: From your event page, you're able to download your player list. This list includes their contact information, UTR information, as well as any addition questions you asked upon player registration. To download this list, scroll to the top of the event page and click the three dots next to Edit and click Export Players. You may also want to use this list to contact your players. You can copy and paste the players emails into an email to send them updates on the event if needed. For example, to notify them once the draws have been posted. You can view detailed instructions on how to successfully export your player's list here.
Q: I need to refund a player. What do I do?
A: On the event homepage, click on the players tab in the middle of the page. Click the more button (the three dots) that appear next to the players name in the players tab. You'll then be prompted to either Withdraw or Refund the player. If you select the Withdraw button you'll have the option to select refund as well so that you can Withdraw and Refund them. For a detailed step by step guide click here.
During Your UTR Event
Q: How do I add a player to an additional draw?
A: You can add a player to an additional draw by moving your cursor to the left side of the screen and hovering over the draws tab, scroll to the bottom and select All Players. There you can search for a player’s name to select, then click Add To Draw on the top right of the page. Next, select the draw you would like to enter them in. For complete instructions on how to create your draws click here.
Q: A player showed up to my event that didn’t register, what do I do?
A: If you want to add them, re-open registration, tell the players to first log into their MyUTR.com account and then navigate to the event page and register, close registration once they’ve registered and then move them into draws. For a step by step guide to re-opening registration click here.
Q: Someone withdrew from the event and I want to add an alternate. What do I do?
A: If registration is already closed, you’ll need to re-open registration. Tell the player to first log into their MyUTR.com account and then navigate to the event page and register; then close registration again once they have registered. You can view a step by step guide to withdrawing/refunding players and re-opening registration/adding players here.
Q: How do I comp an entry fee?
A: If you would like to offer a player a complimentary entry fee they will need to first log into their MyUTR.com account and then navigate to the event page and register. After they have registered, you can refund them by going to the event homepage, click on the players tab in the middle of the page, then click the more button (the three dots) that appear next to the players name in the players tab. You'll then be prompted to either Withdraw or Refund the player. You then select the Refund button and it will refund the player for their entry fee without withdrawing them from the event. You can view more instructions on how to refund a player in your event here.
Q: How do I switch someone's doubles partner to another player?
A: To switch doubles partners go to the draw that you need to change. First, remove the current team from all matches they are scheduled in. Once removed from the matches, select their team on the Not Placed List and choose Split Team in the above black bar. Once the team is split, select the two players who will now be a team from the Available List and click Create Team in the black bar. Once the team has been created, add them to the matches by clicking on Select A Player for each match and type in their name then select Save. For more details on how to manage doubles pairings click here.
After Your UTR Event
Q: I need to alter scores that I already submitted. What do I do?
A: To edit a score click on the More Button (three dots below the score) on the Draws Tab and select Edit Score. This will take you back to the score entry page where you can make the necessary changes to the score. To delete a score click on the More Button (three dots below the score) on the Draws Tab and select Clear Score. Note, if you edit or clear a score, you may also need to change or clear the player in their next round. For more information on how to post scores click here.
For support, please reach out to us by submitting a question here.